Frequently Asked Questions

PAYMENT

What Payment Methods Are Accepted?

We accept online payment using your mastercard, visa or verve card and other options provided by our online payment gateway

Is Buying On-Line Safe?

Yes, you are covered with buyer protection on all items purchased on DHPMall.

SHIPPING

How Long Will It Take To Get My Package?

Delivery time varies depending on the city, state you are shipping to. Also the type of product ordered most especially products shipped from overseas takes longer period to arrive

Do You Ship Internationally?

No, we do not ship outside Nigeria

What Shipping Methods Are Available?

Delivery are done by DHP courier and our partner courier companies. Items bought from third party sellers other than items sold by DHP depends on the seller choice of delivery method. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

Order & Retunrs

Do I Need an Account to Place an Order?

Yes, you need to create an account before you can place orders. You can also register at the point of checking out

How Do I Track My Order?

To track your order visit: https://www.dhpmall.com/track-your-orders/

How Can I Return a Product?

Please refer to our return policy terms via https://www.dhpmall.com/return-policy/
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